Milford Helicopters is closed on Christmas Day

The Fine Print

Our terms and conditions

FEES AND PAYMENTS

  • Prices stated on the website are inclusive of GST and landing fees unless stated otherwise.
  • All prices are per seat unless otherwise stated. This means the flight may be shared with others.
  • Private flights can be organised, these are quoted directly.
  • Prices and schedules are subject to change without notice.
  • EFTPOS, Visa, Mastercard, bank transfer and cash accepted.
  • All flights need to be paid for in full before departure unless a prior agreement is made in writing with Te Anau Helicopter Services.

 

CANCELLATIONS

  • A 48-hour cancellation notice is required.
  • Cancellations made within 48 hours of your departure will receive a 50% refund of the deposit.
  • Cancellations made within 24 hours of your departure will not receive a refund.
  • No-shows at the time of departure will be charged in full and will not receive a refund.
  • All flights cancelled by Te Anau Helicopter Services will receive a full refund of the amount paid.
  • The decision around refunds is at the company’s discretion.

 

RISK DISCLOSURE

  • All activity inherently involves risks and potential hazards. We cannot anticipate or eliminate all risks, however, together we do our best to manage and mitigate risk.
  • We are often operating in unmodified and uncontrolled terrain. A balanced and conservative approach is taken to accommodate changing conditions.
  • We provide information to participants before and during the activity to ensure their participation suits their ability and objectives, and to ensure their experience is as safe as practicable with any potential changes during the trip identified.
  • It is important clients acknowledge potential risks, understand the safety information and briefings provided before and during their activity, and follow the instructions set out by our experienced, trained staff.
  • Prevention of accidents and incidents is key in all our operations, and this is achieved when we all approach activities with care, control, and responsibility.

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COVID-19

  •  For the safety of our staff and passengers, if you are unwell, please contact us via phone or email to organise alternative arrangements. Please do not enter the premises.
  • If you are unable to fly due to a confirmed COVID-19 case with more than 48 hours notice, we will do our best to reschedule your flight for an alternative day or time.
  • Otherwise, a refund for the amount paid will be organised.
  • If you are unable to fly due to a confirmed COVID-19 case within 48 hours of your flight, you will be charged as per the policy. Please make sure you have comprehensive travel insurance, and contact your insurance company for claims.

REFUNDS

  • Any refund approved by Te Anau Helicopter Services will be paid the same way in which the amount was received.
  • If you have booked through a third party, refund requests must be handled with them directly. Te Anau Helicopter Services cannot issue a refund for payments made to a third party.
  • Refunds will be the price paid minus any transaction fees associated with the original payment processing.

 

INSURANCE

  • All passengers are strongly advised to purchase comprehensive travel insurance that covers trip delays due to weather, cancellation, evacuation, possible loss of personal belongings and medical cover.
  • In a medical emergency, any evacuation, aircraft relocation, medical or other expenses are the financial responsibility of that passenger.
  • It is the passengers responsibility to ensure their insurance policy covers all potential activities.

 

WEATHER

  • All flights are subject to weather conditions on the day.
  • If we are unable to undertake the flight at the time you booked due to adverse weather conditions, we will do our best to reschedule your helicopter flight for an alternative time/day.
  • We ask all passengers to contact us at least 24 hours before their flight to check in regarding the weather conditions.

 

FLIGHT PATHS AND LANDINGS

  • Flights, landings and routes may vary due to weather and at the pilot’s discretion.
  • Flight times are approximate and include your landing where applicable.
  • Te Anau Helicopter Services reserves the right to combine different-length flights.
  • All duration times are approximate.

 

MINIMUM NUMBERS

  • Flights require a minimum number of adult passengers to operate, depending on which model of helicopter is used.

 

HELICOPTER WEIGHT LIMITS

  • The maximum weight limit per person is 130kgs, while the total 6-passenger weight limit may not exceed 600kgs.
  • Guests over the weight limit may be required to purchase two seats.

 

CHILDREN AND INFANTS

  • Children and infants under 4 years of age can travel on the adult’s lap.
  • Children and infants are still classed as passengers in the aircraft, and we are unable to exceed the total number of passengers available for the specific aircraft.
  • Because of this, children and infants are still required to purchase a seat.
  • We have children and infant earmuffs and headsets available for use.

 

WHAT TO BRING

  • For flights making a remote landing, we strongly recommend comfortable and stable shoes that are appropriate for walking on rocky and uneven ground.
  • Please bring your own camera for photo opportunities.
  • Warm, comfortable clothing is recommended.

 

DEPARTURES

  • All Te Anau Helicopter Services flights depart from 42 Aviation Drive, Te Anau Airport, Manapouri.
  • Flights for Milford Helicopters depart from Milford Aerodrome in Milford Sound.

 

MODEL RELEASE

  • For marketing purposes, we may capture photos and/or videos of your party during your flight or experience with us.
  • Te Anau Helicopter Services and our photographer/videographer hold unlimited and unrestricted rights to use and publish photographs and/or videos in which you may be included.
  • These may be used for (but not limited to) editorial, trade, advertising, and any other purpose we deem appropriate, and in any manner and medium. We may alter and composite the photographs and/or videos without restriction and without your inspection or approval.
  • We will endeavour to take all practical steps to consult with you before publishing any imagery that you feature in. However, this cannot be guaranteed.
  • Please advise us in advance via writing if you do not wish to be photographed or filmed.